Nima Bahrehdar
AI & Data Product Strategy Lead, MBA
- Role
- Senior Vice President, Data & Ai Product Strategy Leader at Citizens
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Nima Bahrehdar
I’m a senior product and technology leader with 20+ years of experience leading large-scale data, AI, and platform transformations across Amazon, Fidelity, McKinsey, and high-growth startups. I specialize in turning complex, ambiguous problems into scalable products.Today, as an SVP and Data & AI Product Strategy Leader at Citizens, I lead modernization and AI initiatives—retiring legacy platforms, unifying data foundations, and enabling advanced capabilities including GenAI and NLU.Previously at Amazon, I launched automation and GenAI-powered products that eliminated manual workflows and cut service turnaround times by over 95%. At Fidelity, I led data-driven product innovation for financial advisors, improving adoption, conversion, and measurable business impact. Earlier in my career at McKinsey and startups, I helped organizations bridge strategy and execution—building products that scale, teams that deliver, and cultures that embrace change.
Experience
Senior Vice President, Data & Ai Product Strategy Leader
Jan 2026 — Present · Westwood, MA, US
Driving the transformation of Citizens’ Contact Centers by building scalable AI architecture and modernizing the data foundation to revolutionize customer experience and operational efficiency.Leading the rollout of LLM-powered capabilities across Interactive Voice Response (IVR) and agent workflows, making customer interactions more intuitive while boosting agent productivity.Shaping the data strategy and aligning teams to bring together fragmented data into a unified, well-governed data lake, modernize pipelines, and unlock better analytics through warehouse and BI tools.
Education
Harrisburg University of Science and Technology
Master of Science (MS), Information System and Engineering Management
2015 — 2017
Aryamehr University of Technology
BS, Industrial Engineering
1999 — 2003
Questrom School of Business, Boston University
MBA
2010 — 2012
Skills
- Cross-Functional Team Leadership
- Agile Project Management
- Product Management
- Agile Methodologies
- Project Management
- Sdlc
- Management Consulting
- Scrum
- Web Analytics
- Entrepreneurship
- Kanban
- Applications
- Digital Transformation
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