Nils Laurens van Dongen
Customer Success Manager @Invers
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WORK HISTORY
Customer Success Manager @Invers
Cologne, DE
As a pioneer of vehicle sharing technology, INVERS provides solutions that power over 450 sharing operators worldwide for over 30 years. INVERS\' reliable and flexible technology stack allows operators to fully automate the customer journey and build a profitable business.As Customer Success Manager, I oversee strategic relationships with key accounts across the Netherlands, France, Belgium, Slovenia, Germany, and Singapore. I act as the primary point of contact, ensuring our customers achieve long-term success with INVERS technology.My role combines commercial responsibility with deep technical engagement. I work closely with our partners to understand their needs, provide proactive support, and guide them through growth and transformation. I keep clients informed about product developments, advise on best practices, and help translate complex challenges into scalable solutions. Regular travel and industry networking are integral parts of my work, enabling me to stay closely connected to both our clients and the broader mobility ecosystem.
EDUCATION
Universität Siegen
Master of Science (M.Sc.), Management and Markets
Universität Siegen
Bachelor of Science (B.Sc.), Business Administration
SKILLS
ABOUT NILS LAURENS VAN DONGEN
A trilingual, highly motivated and passionate professional with 3 years of experience in international supply chains, logistics, customer service, customer facing communication within fast paced working environment of the QSR industry.Proficient in problem resolving, experienced in building strong relationships with key stakeholders. Always striving to find innovative and creative solutions to solve problems. Recognised for strong communication and interpersonal skills demonstrated by communcating with clients, stakeholders and colleagues. Highly self motivated with a solid work ethic and eager to contribute to a positive workplace atmosphere.
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