Nils Schlünzen

Head of Aftersales Customer Support @Bmw München

Munich, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2024 — Present

Head of Aftersales Customer Support @Bmw München

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Munich, DE

EDUCATION

2001 — 2008

FernUniversität in Hagen

Diplom-Kaufmann, Business Administration

2009 — 2014

FernUniversität in Hagen

Economics, Laws

SKILLS

VertriebsleitungDealer ManagementBusiness StrategyMarketingstrategieAutomotiveUnternehmensstrategieGeschäftsführungLeadershipPartsUnternehmensplanungAftermarket Für KraftfahrzeugeBusiness-to-BusinessHändlermanagementUnternehmensführungNeugeschäftsentwicklungStrategisches ManagementBusiness DevelopmentAutomobileAftersalesKundenzufriedenheitManagementAutomobilindustrieVerkaufsleitungKraftfahrzeugeGeschäftsentwicklungCustomer SatisfactionVehiclesBusiness-to-Business (B2b)BauteileAutomotive AftermarketFahrzeugeSalesVertrieb

ABOUT NILS SCHLÜNZEN

Seasoned automotive executive with over 20 years of hands-on leadership in large-scale operations across the global automotive industry. A dedicated husband and father of two, I bring a balanced perspective that fuels my commitment to building high-performing teams and sustainable business success.Proven expertise in driving hospitality excellence, customer satisfaction, and revenue growth to record levels—even in the most challenging market conditions. Passionate about talent development, strategic innovation, and delivering measurable results, I thrive in dynamic environments that demand agility, adaptability, and continuous learning.My international career has provided invaluable insights from living and working across three continents, including Japan, the United States, the Netherlands, and major German hubs. This global exposure has honed my ability to lead diverse, intercultural teams in key functions such as Aftersales, Logistics and Distribution, Finance and Controlling, Marketing, New Car Sales, IT Projects, Training and Development, and Business Strategy—spanning retail, wholesale, and headquarters levels.Holder of a Diplom-Kaufmann (equivalent to Master’s) in Leadership and Business Intelligence from the University of Hagen, earned alongside full-time professional responsibilities.With a grounded sense of humor and the wisdom that (almost) nothing should be taken too seriously, I approach leadership with authenticity, resilience, and a focus on long-term impact.

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