Nils Schlünzen
Head of Aftersales Customer Support @Bmw München
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WORK HISTORY
Head of Aftersales Customer Support @Bmw München
Munich, DE
EDUCATION
FernUniversität in Hagen
Diplom-Kaufmann, Business Administration
FernUniversität in Hagen
Economics, Laws
SKILLS
ABOUT NILS SCHLÜNZEN
Seasoned automotive executive with over 20 years of hands-on leadership in large-scale operations across the global automotive industry. A dedicated husband and father of two, I bring a balanced perspective that fuels my commitment to building high-performing teams and sustainable business success.Proven expertise in driving hospitality excellence, customer satisfaction, and revenue growth to record levels—even in the most challenging market conditions. Passionate about talent development, strategic innovation, and delivering measurable results, I thrive in dynamic environments that demand agility, adaptability, and continuous learning.My international career has provided invaluable insights from living and working across three continents, including Japan, the United States, the Netherlands, and major German hubs. This global exposure has honed my ability to lead diverse, intercultural teams in key functions such as Aftersales, Logistics and Distribution, Finance and Controlling, Marketing, New Car Sales, IT Projects, Training and Development, and Business Strategy—spanning retail, wholesale, and headquarters levels.Holder of a Diplom-Kaufmann (equivalent to Master’s) in Leadership and Business Intelligence from the University of Hagen, earned alongside full-time professional responsibilities.With a grounded sense of humor and the wisdom that (almost) nothing should be taken too seriously, I approach leadership with authenticity, resilience, and a focus on long-term impact.
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