Nilofer Khan
IT Manager @Tower Leasing Ltd
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WORK HISTORY
IT Manager @Tower Leasing Ltd
England, GB
EDUCATION
MIT School of Distance Education
Post Graduate Diploma in Business Administration, Information Technology
Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE)
10th; SSC; Certified Associate; MCSE; Higher Diploma, Software Engineering
Savitribai Phule Pune University
B .COM; M.S
Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE)
H.S.C
MIT School of Distance Education
Post Graduate Diploma in Information Technology, Information Technology
Assam Down Town University
Masters of Business Administration, Information Technology
SKILLS
ABOUT NILOFER KHAN
Experienced professional with 17+ Years of comprehensive experience & knowledge in the field of IT Service Delivery Management, ITSM, Agile Process, Project Management, Six Sigma, Process Design, Process Re-Engineering and Process Improvement- Proven track record improving service delivery processes, communicating with other departments, overseeing employees involved in the delivery process, solving complaints, and providing customer service- Excellent understanding of ITIL service management principles and processes as well as enterprise infrastructure, while collaborating with programme and project management teams- Adept at complying with regulatory standards and company’s policies to realise operational effectiveness- Articulate and refined communicator with ability to co-operate with all levels of management by utilising interpersonal and organisational skills- Experience in mapping business requirements and coordinating in developing and implementing processes in line with pre-set guidelines- Flair for identifying & adopting emerging trends & addressing industry requirements to achieve organizational objectives and profitability norms- Accomplished and fluent communicator with strong investigation, problem-solving, decision-making skills, mentoring skills with distinguished abilities for developing procedures and service standards for business excellence- Experienced in developing and implementing effective frameworks, demonstrating ownership and initiative in issue resolution, and managing processes with a strong focus on compliance and standards.
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