Nilisha Gauba

Digital Senior Product Manager @HDFC Bank

Mumbai, IN

February 2016 – PresentDesigning Digital assisted, non-assisted, Hybrid Account opening & Customer Instruction journey and take up with IT team for deployment.• Led the digital transformation of physical banking processes, significantly reducing account opening turnaround time and first-time not right (FTNR) rates.• Increased digital penetration for account openings and customer instructions.• Developed and implemented controls to mitigate fraud and money mule activities.• Prepared comprehensive process notes and business requirement documents (BRDs), ensuring compliance with audit, risk, and regulatory standards.• Enhanced and added new features to existing digital journeys, improving user experience and efficiency.• Coordinated with cross-functional teams including Audit, Compliance, IT, Operations, Marketing, API team and external vendors.• Conducted training sessions for branch staff on new digital processes and handled branch banking queries.