Nilesh Shroff

About Nilesh Shroff

I am a results-driven technology executive with a proven track record of transforming telecommunications business units through strategic partnerships, data-driven insights, and innovative solutions. My expertise spans AI/ML, Cloud, OSS/BSS, SDN, RPA, VR/AR, mobile technologies, and FTTP networks, enabling organizations to achieve operational excellence and deliver superior customer experiences.At Brightspeed, I lead the Business, Enterprise & Wholesale system stack, the Network OSS stack, and the Enterprise Data Platform, driving AI/ML-powered solutions to reduce churn and cancellations. I am also spearheading a major transition to achieve independence from legacy copper system stack and infrastructure.Previously, I established Brightspeed’s Fiber Network Engineering platform and implemented end-to-end solutions for Service Assurance, Troubleshooting, NOC Surveillance, Field Operations, and Dispatch, enabling fiber deployment to 4M+ premises across 20 states.Earlier at Verizon, I championed a data-driven, customer-centric innovation culture, leveraging agile methodologies, SDLC, and DevOps to accelerate hypothesis testing and experimentation. My initiatives delivered omni-channel self-service capabilities, optimized technician dispatch, real-time capacity analytics, and industry-first mobile solutions for 30K+ field technicians. I also established a Systems of Insights framework, enabling AI/ML to proactively identify network degradation and simplify the customer journey.With extensive experience leading large-scale, mission-critical platforms serving millions of customers daily, I have managed global teams of 500+ resources and multi-million-dollar portfolios, consistently delivering multiple-fold ROI and operational efficiencies.Core Strengths: Technology Transformation & Innovation AI/ML & Data Analytics OSS/BSS & Enterprise Platforms Cloud & SDN Solutions Large-Scale Program Leadership Customer-Centric Digital Solutions

Experience

1. Vice President of Technology

   Brightspeed

   Nov 2021 — Present · VA, US

   Currently lead the Business, Enterprise & Wholesale system stack, the Network OSS stack, and the Enterprise Data Platform, driving AI/ML-powered solutions to reduce churn and cancellations. I am also spearheading a major transition to achieve independence from legacy copper systems stack and infrastructure.Previously, I established Brightspeed’s Fiber Network Engineering platform enabling fiber build with TAP architecture (first in US) instead of the more common centralized-split architecture and implemented end-to-end solutions for Service Assurance, Troubleshooting, NOC Surveillance, Field Operations, and Dispatch, enabling fiber deployment to 4M+ premises across 20 states.

Education

• University of South Carolina

  MS, Computer Science

• University of Maryland - Robert H. Smith School of Business

  Executive MBA, Business

  2003 — 2004

• University of Mumbai

  BE, Computer Engineering

  1986 — 1990

Skills

• Telecommunications
• Sdlc
• Solution Architecture
• Product Management
• Vendor Management
• Enterprise Architecture
• Unix
• Integration
• Cross-Functional Team Leadership
• Software Development
• Business Analysis
• Project Management
• Software Project Management
• Agile Methodologies
• Management
• Soa
• Program Management
• Business Intelligence
• IT Strategy
• Requirements Analysis
• Cloud Computing