Nilesh Shripat
Service delivery manager at Infosys
- Role
- Service Delivery Manager at Infosys
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Nilesh Shripat
IT Service Delivery Manager IT SERVICE OPERATIONS, TRANSITION AND TRANSFORMATION | SERVICE DESK | END USER COMPUTING Diligent IT manager offering a proven record of success leading all phases of diverse technology projects with Multilingual Teams Across Geos; PRINCE2 Practitioner, ITIL, B.E and LEAN 2.0 credentials; and SIAM, Process Automation experience. Business strategist; plan and manage projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams. Expert in Prince 2, SIAM and ITIL project management methodologies; Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets. Skills Summary Project Management: • Service Desk Management • EUC Services Management • Systems Engineering • System Migrations/Integrations • Enterprise wide Implementations IT Project Lifecycle: • Requirements Analysis • Costing & Budgeting • Project Scheduling • Automation • Support Value-Added Leadership: • Cross-Functional Supervision • Team Building & Mentoring • Client Relations & Presentations • Business & IT Planning • Vendor Management Achievement Highlights: • Led Multilingual teams across broad technical, Service Operations disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results. • Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments. • Defined processes and tools best suited to each project. Moved between different approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
Experience
Service Delivery Manager
Jan 2021 — Present · Pune, IN
Manage and Lead End User Services - EUC, ISD and DSS.
Education
SVPCET
Bachelor of Engineering (B.E.), Mechanical Engineering, First
2005 — 2008
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Bachelor of Engineering - BE
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