Nilesh Banerjee
Customer Success Specialist | Business Development Expert | Lead Generation & Market Research | Sales Strategy & Proposal Writing | Growth Management & Customer Operations
- Role
- Customer Success Specialist at BuyerForesight
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Nilesh Banerjee
I’m a passionate Customer Success and Business Development professional with 6 years of…
Experience
Customer Success Specialist
Jan 2024 — Present · Kolkata, IN
Led the onboarding and training process for over 50+ clients, ensuring smooth transitions and a 20% faster adoption rate of BuyerForesight’s platform. Cultivated strong relationships with clients, resulting in a 30% increase in customer retention and repeat business year-over-year. Monitored customer satisfaction metrics, proactively addressing concerns and reducing churn by 15% within the first year. Collaborated with cross-functional teams (Sales, Product, and Support) to deliver tailored solutions, contributing to a 25% increase in upsell opportunities. Developed and implemented client success plans, resulting in a 20% improvement in product usage and customer engagement. Provided strategic recommendations to clients based on data insights, leading to a 10% increase in customer ROI. Trained customers on platform features, driving a 40% reduction in support ticket volume and improving overall customer satisfaction scores. Created detailed customer reports and performance metrics to ensure continuous improvement in service delivery, helping clients achieve their business goals.
Education
University of Calcutta
BSc. - Bachelor of Science (Hons.)
2014 — 2017
Vidyasagar University
Master of Business Administration - MBA
2019 — 2021
Bengal Institute of Business Studies
Post Graduate Program in Business Management
2019 — 2021
Howrah Vivekananda Institution
Mathematics
2000 — 2012
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.