Nilesh Phadtare
IT Infrastructure Associate Manager @Accenture
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WORK HISTORY
IT Infrastructure Associate Manager @Accenture
IN
EDUCATION
University of Mumbai
Graduate, Consumer Economics
Dr. T.K. Tope Arts and Commerce College -Parel, Mumbai
Bachelor of Arts, Consumer Economics
SKILLS
ABOUT NILESH PHADTARE
IT professional with 15 years of expertise in Workplace Services, Systems Support, Infrastructure, and Service Desk operations. Known for delivering dependable solutions, engaging teams, and driving enterprise efficiency through seamless technology transformations.• Service Delivery: Good in analyzing customer’s technical requirement Plan the deliveries involving required operational teams and assign the desired deliverables.• Process Management: Developing/designing ITIL processes and monitoring the SLA’s, KPI’s for the process. Identifying improvement areas and streamlining overall processes. Suggesting alternative plan to improve & enhance the service standards and reviewing the overall process for further improvement. • Project Lead and Transition: Responsible for Project Delivery & Client relationship Management. Lead & delivery of Strategy & transformation programs within client projects. Identifying & Converting opportunities into projects. Good Hands on experience on Project Transitions.• Team Management & Training: Identifying potential areas and allocating work among the team members through regular assessments. Circulating process updates among team members and ensuring that the quality and services parameters are met at the team member level. Making sure cross function knowledge transfer happens and training new peers.• Incident Handling/Management: Resolving Incidents ensuring the normal service (client) operation is restored as quickly as possible and minimizing business impact. Dispatching incidents based on individual strength and knowledge.• Troubleshooting Skills: Quick Analysis of the problem and involving the right stake holders and applying right solution efficiently.• Problem/Lean Management: Very good knowledge on Problem Management, identifying improvement area and implementing Problem management quickly following lean methodology to stop repeated tasks and Incidents.• Service Improvements and Automation: Identification of manual efforts and work towards preparing plan to transform manual process to automation with the help of Automation Team.
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