Nilesh Pathak
INTL operation || Client Onboarding | operation management | Account Management | Customer Success | Escalation Management
- Role
- Operation Specialist at Airbnb
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Nilesh Pathak
I am Currently Seeking a position where I can apply my knowledge of customer success & account manager and further showcase my skills in communication and research to render outstanding performance so that organizational goals can be achieved in the best possible manner and to obtain a reputed post in the organization by my efforts. Quality-focused credit utilization professional offering 3+ years of cross-functional competencies in all phases of accounting and financial analysis. Expert in establishing and maintaining effective working relationships with coworkers and representatives from other agencies or departments. Sincere in the work assigned, Quick learner of difficult things & Can handle work pressure. I am a commerce graduate in Marketing & communication my rich experience with American Express for over 4 years has helped me to understand better about customer success, customer support, excellent grip in credit analysis, financial analysis, debt to income analysis & risk factors. I have an excellent understanding of credit bureau reporting and it\'s working around our financial requirements. excellent interpersonal skills, diplomatic approach, and professional behavior, and sincerely dedicated to projects or work assigned with a specific deadline. My recent experiences with Coursera & Great Learning as a Program Manager has given me better insight into solutions to customers\' problem and resolving the issue by retaining them with the business. TCS was a major breakthrough, providing me with the opportunity As Sr. Process Associate Under a CITI credit card Dispute Analyst.
Experience
Operation Specialist
Jul 2023 — Present · Gurugram, IN
Education
Sunbeam school - India
High school & Senior secondary high school, COMMERCE
2002 — 2008
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Marketing/Marketing Management, General
2021 — 2023
Kanpur University, India
B.COM, Business, Management, Marketing, and Related Support Services
2008 — 2011
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