Nilesh Narkhede
Program Manager – Head, Lean Six Sigma & Analytics @Birlasoft | Enterprise Transformation | Operational Excellence | Quality Governance | Automation & Advanced Analytics | Ex – Persistent, Cognizant, Capgemini
- Role
- Program Manager - Lean Six Sigma Master Black Belt at Birlasoft
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Nilesh Narkhede
Enterprise & Service Transformation Leader | Lean Six Sigma (MBB)| Driving Cost, Quality & Excellence at ScaleEnterprise Transformation & Operational Impact:With 20+ years in IT/ITES and IT Infrastructure Services, I lead large-scale transformation programs that enhance delivery maturity, reduce operational waste and embed strong governance. I focus on enabling cost efficiency, SLA reliability, predictive performance and scalable operations through Lean, analytics and automation. Lean Six Sigma Leadership & Continuous Improvement:At Birlasoft, I lead enterprise wide Lean Six Sigma and Analytics, driving margin improvement, cost optimization and data driven decisioning. I’ve delivered significant savings, mentored 100+ GB/BB projects and institutionalized CI frameworks that strengthen organizational maturity. Earlier roles across Cognizant, Persistent and Capgemini involved enterprise transformation, SLA modernization and productivity programs generating multimillion-dollar benefits.Analytics, Automation & Service Reliability:I specialize in combining operational excellence with ML, NLP, automation and performance analytics to improve SLA adherence, reduce TTR, optimize backlog and enhance forecasting accuracy. I’ve built predictive systems and reusable automation tools that strengthen service reliability and enable proactive governance across multi region operations.Career Highlights:I have led enterprise wide Lean Six Sigma, analytics and automation initiatives across Birlasoft, Cognizant, Persistent and Capgemini, delivering multimillion-dollar savings, stronger SLA performance and improved delivery maturity. Key outcomes include major cost optimization, 850+ FTE benefits, governance of 200+ GB projects and capability building for 500+ associates consistently improving reliability, reducing waste and enabling scalable CI and analytics-led operating models.Core Strengths:Lean Six Sigma (MBB)| Operational Excellence | Quality Governance | Cost Optimization | Automation | Advanced Analytics & ML | Delivery Maturity | Demand Capacity Modelling | Continuous Improvement Governance | Stakeholder Leadership Professional Philosophy:I believe impactful transformation comes from clarity, disciplined execution and data driven decisions.
Experience
Program Manager - Lean Six Sigma Master Black Belt
Sep 2021 — Present · Pune, IN
I lead enterprise-wide improvement initiatives across organization, driving cost reduction and operational efficiency. I advise on automation opportunities using Lean methodologies and facilitate turnaround actions. Key Achievements:• Led and mentored 15+ Green Belt projects to successful completion, enhancing operational efficiency.• Saved 80+ FTEs, resulting in a cost impact of $1M+.• Trained 50+ associates in Lean Six Sigma methodology, expanding expertise within the organization.• Delivered key process improvements by advising on automation opportunities, driving significant cost savings.• Developed and implemented a framework for sizing studies, optimizing cost and improving margin.
Education
North Maharashtra University
M.Sc., Statistics
2003 — 2005
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