Nilesh Gupta
Senior Operations Engineer @Tanla Platforms Limited
Signup · Get unlimited contacts
WORK HISTORY
Senior Operations Engineer @Tanla Platforms Limited
Hyderabad, IN
Traffic Assurance1. Planning traffic targets with sales team and take confirmation from respective clients OPSteam regarding targets2. Breaking monthly targets into daily and weekly targets and tracking against budgetedvolumes.3. Monitoring traffic on all connectivity’s and understanding the reasons for growth/dip.4. Analyzing traffic trend and client wise traffic analysis.5. Sharing MIS Reports with clients and internal stake holders (Domestic, ILD and Global).Routing Management1. Planning traffic routing according to capacities and take sign off from connectivity team.2. Analyzing Operator, Client and Sender id wise traffic termination to execute the routing planCustomer Engagement1. Tracking Client Performance and sharing traffic summary details.2. Implementing new features as per the client feedback3. Account creation and Client Boarding4. Sender Id Management5. TPS Management6. Credit Management7. IP Management8. Regulatory SupportSLA Management1. Maintaining SLA\'s > 99% for all ticket categories2. Publishing monthly platform KPI’s with clients, Operators and internal stake holders. Process Implementation1. Creating SOP documents for new tasks2. Process Implementation as per ITIL Standards
EDUCATION
Krishna Public School
Intermediate
SHRI SHANKARACHARYA ENGINEERING COLLEGE[Chhattisgarh]
Bachelor of Engineering (B.E.)
ABOUT NILESH GUPTA
Experienced System Network Administrator with a demonstrated history of working in the…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.