Nilesh Deokar

Business Process Lead @Tata Consultancy Services

Pune, IN

Business Process Lead | Manual Endorsement Team | TCSAs a dedicated Business Process Lead with experience in the property and casualty insurance domain, I specialize in managing end-to-end processes for manual endorsements and underwriting. My role involves leading a team to ensure seamless insurance operations, accurate endorsement processing, and adherence to quality standards. Key responsibilities include:Insurance Process Management: Overseeing the manual endorsement process, underwriting queries, and ensuring compliance with industry standards.Team Leadership & Development: Guiding a team through daily operations, conducting one-on-one discussions, and providing constructive feedback to drive performance and maintain quality.Client Engagement: Managing client calls to address requirements, report progress, and ensure high client satisfaction.Production Reporting: Preparing and sending regular production reports to track performance metrics and maintain transparency with stakeholders.Quality Assurance: Ensuring all processes meet quality benchmarks and implementing improvements based on feedback.With a focus on accuracy, efficiency, and client satisfaction, I strive to lead my team in delivering reliable and effective insurance process solutions.

University of Pune

Bachelor of Commerce (B.Com.)

Savitribai Phule Pune University

Bachelor of Commerce - BCom