Nilendu Pattanaik

About Nilendu Pattanaik

With 22+ years of IT experience spanning across Industries of Banking & Financial, High Tech & Semiconductors, Industrial & Aerospace Manufacturing, Health Care, Telco & Networking, Home Energy Services & Utilities, I\'ve a blended expertise of leading large scale business transformation, enterprise solution design, new business development, Practice set up across North America, EMEA & APAC geographies.With an experience of design and deployment of multiple large CX/CRM/ERP platforms across industries, I\'ve a futuristic view of reimagination of customer experience, workplace modernization achieved through harmonization/standardization of global processes, operational efficiency & agile execution of digital transformations keepining an eye on successful adoption of change. In last couple of decades, my engagement with some of the industry leaders/trend setters, provided me significant exposure to key solutions & successful transformation in Digital CX, supply chain modernization in sales and distribution for resiliency, client services in Commercial, Investment, Retail Banking & Financials; Claims Management & Omni channel for Agents/Brokers in Life Insurances; Collaborative commercial sales in Aerospace Mfg; CPQ/Dynamics Pricing, Field Services, Contracts & Warranty, Billing & Revenue, intelligent inventory optimization, smart manufacturing, connected demand forecasting for Utilities, Healthcare, Residential, Industrial & High Tech Manufacturing; Global Sales, Design Win for Semiconductors; Annuity Contracts & Home Warranty Protection Plan management for Home Energy Services; Global Sales, CPQ, Customer Order Management, Contracts, Provisioning & Fulfillment, NOC/Network Services & Billing for Telco/Network services.In a global consulting major my teams have been instrumental in influencing significant business development, new logo acquisition, and practice leadership across industries leveraging digital transformation, global deployment & advisory consulting, agile implementations on Microsoft, Oracle & SAP platforms.Specialties: Business Development, New customer acquisition, Digital CX/CEM, FMS, SCM Solution Architecture, Roadmap & Strategy, Enterprise process optimization, Large Scale CRM/ERP transformation, PreSales & Partner led GTM, Branding, Analyst Relations

Experience

1. Global Head Microsoft Bizapps Practice - Microsoft Business Unit

   Tata Consultancy Services

   Jun 2020 — Present · Santa Clara County, CA, US

Education

• Utkal University

  B.E., Mechanical Engineering

  1995 — 1999

Skills

• Program Management
• Requirements Analysis
• Customer Acquisition
• Pre-Sales
• Business Analysis
• Global Delivery
• Ms Dynamics Crm
• Agile Methodologies
• Management
• Customer Relationship Management (Crm)
• Software Project Management
• Sdlc
• Crm
• Solution Architecture
• Requirements Gathering
• Telecommunications
• Enterprise Software
• Enterprise Architecture
• Customer Realtionship Management(Transactional, Analytical, Social, Mobile)
• Business Transformation
• Integration
• Customer Experience
• Sfa, Customer Service(Contact Center, Field Service), Marketing, Cust Experience
• Software Development Life Cycle (Sdlc)
• Business Process
• Business Development
• Siebel
• Evaluation
• Microsoft Dynamics
• Enterprise Resource Planning (Erp)
• Business Process Analysis(Optimization and Standardization)
• Consulting
• Advisory (Roadmap and Strategy, Product Evaluation, Due Dilligence)
• Management Consulting
• Strategy
• IT Strategy