Nilendu B Saha

About Nilendu B Saha

Strategic Cloud Operations Executive | SaaS Release Management & Service Delivery LeaderWith over 18 years of experience at the intersection of enterprise technology and business strategy, I specialize in leading high-stakes Cloud Operations and Release Management for global SaaS platforms. My career is defined by a commitment to delivering 99.99% uptime assurance for Fortune 500 clients, ensuring that complex cloud infrastructure not only stays resilient but acts as a catalyst for business growth.Currently at Coupa Software, I serve as the strategic delivery lead for multimillion-dollar programs within the Business Spend Management (BSM) domain. I bridge the gap between Product, Engineering, and Customer Success to orchestrate seamless release cycles and large-scale cloud migrations. My focus is on moving beyond \"maintenance\" to \"excellence\"—optimizing service delivery processes, strengthening executive relationships, and maintaining rigorous compliance across FedRAMP, SOX, and ITIL frameworks.Core Areas of Impact:Scalable Cloud Ops: Expertly managing quarterly and monthly release cycles for critical enterprise modules with zero-impact deployments.SRE & Incident Leadership: Enhancing RCA frameworks to reduce MTTR and improve overall customer satisfaction.Global Client Engagement: Acted as a trusted advisor for major accounts, including Maersk Line and BHP Billiton during my tenure at IBM.Risk & Governance: Designing global runbook playbooks and compliance dashboards that provide transparency across stakeholder groups.I am passionate about building high-performing, cross-functional teams that thrive on solving complex technical challenges while keeping the customer’s business objectives at the center of every decision.Let’s connect to discuss Cloud Strategy, SaaS Scalability, or the future of SRE.

Experience

1. Cloud Operations Devops & Release Management

   Coupa

   Nov 2017 — Present · Hyderabad, IN

Education

• Visvesvaraya Technological University

  B.E, Electrical & Electronics Engg.

  1999 — 2003

Skills

• IT Service Management
• Management
• Disaster Recovery
• Microsoft Excel
• Service Delivery
• Business Analysis
• C
• Program Management
• Security
• IT Operations
• Enterprise Architecture
• Vendor Management
• Integration
• Oracle
• Requirements Analysis
• Cloud Computing
• Virtualization
• Sql
• Software Project Management
• Itil
• Linux
• Business Intelligence
• IT Strategy
• Vmware
• System Administration
• Pre-Sales
• Infrastructure
• Team Management
• Unix
• Windows Server
• Network Security
• Sdlc
• Solution Architecture
• IT Management
• Data Center
• Microsoft Sql Server