Nilena Lamon
Call Center Escalations Specialist @Alpine Home Air
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WORK HISTORY
Call Center Escalations Specialist @Alpine Home Air
Chicago, IL, US
EDUCATION
University of Houston-Downtown
Psychology
ABOUT NILENA LAMON
Client-focused Business Operations Manager with 25+ years of proven experience providing client solutions by building relationships with key stakeholders. Utilizing my proven experience in Business Operations and Client Relations, I have developed a Solid Project Management, Client Relations and Business Development record. IT PROFESSIONAL - PROJECT MANAGEMENT ~ ORGANIZATIONAL EFFECTIVENESS HOW I CAN HELP Accomplished and motivated IT Professional with a solid background and expertise with regards to client service, relationship building, and project management. Skilled leadership and team building in a high pressure and fast paced setting. Strong knowledge of project management, change management, network and server infrastructures, storage, software applications, and with successful experience managing processes and procedures with a keen attention to detail. Focused and driven with a contagious attitude. Responsible self-starter, determined, and loyal, seeking to showcase skill-set. AREAS OF EXPERTISE Leadership Project Management Team and Relationship Building, Mentoring, Coaching Disaster Recovery Network Management & Organizational Skills Change Management Goal Oriented Processes and Procedures Process Improvement Effective Communications
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