Nilaykumar Shah
Help Desk Specialist - Team Lead @HCLTech
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WORK HISTORY
Help Desk Specialist - Team Lead @HCLTech
Edmonton, AB, CA
Successfully lead a team of 10 members in different geo-locations. • Providing exceptional day-to-day support to users and devices and other IT equipment. • Supporting second - third tier level support for the environment (software, hardware, networks, printers). • Providing functional and technical support, troubleshooting, and diagnosing hardware and software problems, including desktop, laptop, wan, LAN, and remote systems and mobile devices. • Assisting in the installation/updating of software, and setup/troubleshooting of all equipment. • First point of contact and providing quick support in case of P1, P2, or P3 incidents. • Tracking and deescalating issues for computers, Mobile phones, Printers, and telephone equipment. • Oversee the investigation and resolution of hardware and software issues both remotely and onsite.
EDUCATION
Gujarat University
Bachelor of Commerce (B.Com.), Commerce, Pass
Nelson School, Maninagar, Ahmedabad
12Th Grade, Business/Commerce, General
ABOUT NILAYKUMAR SHAH
Highly skilled and results-oriented Program Manager with [X] years of experience in successfully leading and delivering complex projects. Seeking to contribute expertise in program management, strategic planning, and stakeholder collaboration to drive business objectives and ensure the achievement of data integrity. Committed to leveraging agile methodologies and technology solutions to deliver IT projects aligned with enterprise architecture. SKILLS Program Management | Project Planning and Execution | Stakeholder Collaboration | Strategic Planning | Agile Methodology | Resource Management | Risk Assessment and Mitigation | Budgeting and Forecasting | Communication and Presentation | Change Management
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