Nilayana Dutta
Workforce Management Analyst @Tata Consultancy Services
Kolkata, WB, IN
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2022 — Present
Workforce Management Analyst @Tata Consultancy Services
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Kolkata, IN
workforce management, Quality Control, Customer Service
EDUCATION
2009 — 2017
Serampore Girls' High School
Schooling
2017 — 2020
Presidency University, Kolkata
Bachelor of Science - BS
ABOUT NILAYANA DUTTA
I am a Workforce Management Analyst with hands-on experience in leveraging Genesys tools to optimize contact center performance. Skilled in forecasting, scheduling, real-time monitoring, and data analysis, I support operational efficiency and service level excellence. Passionate about translating data into actionable insights and aligning workforce strategies with business goals.
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