Nilay Sawalakhe
3X Salesforce Certified # Salesforce Technical Lead # Tech Lead- Production Support # 4X Ranger.
- Role
- Lead Technical Support Engineer at V2Solutions
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Nilay Sawalakhe
Salesforce Technical Lead | Administrator |Support Engineer | Agentforce Spacialist.4 Star Active Ranger with 217850 points, heading towards All star Ranger Journey.Salesforce Technical Lead with extensive hands-on experience across Sales Cloud, Service Cloud, Health Cloud, and Experience Cloud, supporting enterprise and healthcare, Service-domain implementations. Proven expertise in Salesforce Production Support, acting as the primary escalation point for L2/L3 incidents, platform outages, authentication failures (SSO, OAuth, SAML, MFA), data integrity issues, and deployment-related defects.Strong background in Salesforce Administration, including data modeling, schema design, record types, Lightning App Builder, validation rules, and advanced declarative automation using Flow Builder (record-triggered, screen, scheduled flows), Process Builder, Workflow Rules, and Approval Processes. Designed and enforced enterprise security models using OWD, role hierarchies, sharing rules, profiles, permission sets, and field-level security, ensuring compliance, audit readiness, and least-privilege access.Hands-on experience in Salesforce DevOps and Release Management, managing deployments via Change Sets and CI/CD pipelines using Salesforce DX, VS Code, Bitbucket, and Bamboo, with structured promotion across Sandbox → UAT → Production environments. Expertise in data migration, data validation, reporting, dashboards, and post-deployment smoke testing.Brings strong Salesforce Business Analyst capabilities, including requirements elicitation, user story creation, acceptance criteria definition, process mapping, gap analysis, and UAT coordination. Experienced working in Agile/Scrum environments (JIRA/Confluence), resolving daily support tickets, delivering new functionality, collaborating with stakeholders, and driving continuous improvement in platform stability, performance, and user adoption.
Experience
Lead Technical Support Engineer
Nov 2024 — Present · Navi Mumbai, IN
A Lead Technical Support Engineer, with Overall 6.8+ years of Salesforce Experience currently managing a team of technical support professionals, ensuring efficient resolution of customer issues, managing escalated technical problems, and improving support processes. Responsible for team leadership, mentoring, performance reviews, and implementing best practices for customer support.Collaborating with engineering, product teams, and other departments to ensure effective communication and continuous improvement. Additionally, monitoring key performance indicators (KPIs), develop training materials, and maintain documentation to streamline workflows and enhance customer satisfaction. Strong technical expertise, leadership skills, and problem-solving abilities are essential for success in this role. Specializing in SFDC-CRM admin configuration, customization, and user management. Adept at implementing business requirements, performing data migration, and utilizing deployment tools like Visual Studio Code and Bitbucket. Proven expertise in managing complex Salesforce environments and delivering high-quality solutions.
Education
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Bachelor of Engineering - BE, Electrical and Electronics Engineering
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