Nilay Sasmal
Senior IT Service Leader | ITIL® 4 Managing Professional | Governance, Quality & Transformation Specialist | Building Stable, Scalable & Customer‑Centric IT Ecosystems
- Role
- Manager at Capgemini
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Nilay Sasmal
Experienced and purposeful SAP Service Delivery Manager with a strong background in delivering high-quality services. Skilled in managing client relationships, leading cross-functional teams, and driving continuous process improvements.
Experience
Manager
Oct 2021 — Present · Kolkata, IN
Role - Service Delivery Manager
Education
Vivekananda Mission School, Joka
ICSE- Class X
1986 — 1999
Heramba Chandra College - India
Bachelor of Commerce (B.Com.), Accountancy and Business Administration
2001 — 2004
Skills
- Management
- Outsourcing
- Mis
- Strategy
- Service Delivery
- Business Analysis
- Vendor Management
- Bpo
- Business Process
- Business Process Improvement
- Requirements Analysis
- Crm
- Project Management
- Telecommunications
- Pmo
- Customer Relationship Management (Crm)
- Team Management
- Management Information Systems (Mis)
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