Nilay Das
Customer Service Professional @H&R Block Canada
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WORK HISTORY
Customer Service Professional @H&R Block Canada
Halifax, NS, CA
Establishing a friendly and inviting environment as clients enter the office.• Handling administrative tasks such as scheduling appointments, processing billing, making photocopies, and filing documents.• Managing incoming calls, replying to emails, and directing calls to the appropriate departments.• Keeping thorough and up-to-date records of client information and registering clients in the CIS software.• Addressing customer complaints and responding to client inquiries and requests.
EDUCATION
Navy Anchorage School & College
Secondary School Certificate, Science
Islamabad Collegiate School
Higher Secondary School Certificate, Science
De La Salle University
Bachelor's degree, Computer Science
University of Glasgow
Bachelor's degree, Computing Science
Dalhousie University
Bachelor's degree, Applied Computer Science Co-op
ABOUT NILAY DAS
I am currently a 4th-Year Applied Computer Science Co-op Student at Dalhousie University. I am passionate about technology and I am always eager to learn new things and technologies. I\'m a positive person and motivated to work hard to pursue my goals. I always love challenges and studying Computer Science has enabled me to think differently and sharpen my problem-solving skills. I want to bring about a change in the society with the help of technology. I am interested in the fields of software and web development, computer networking and cybersecurity. I am a lifelong learner and I try to continuously learn new technologies to improve my skill set. Other than that, I am open-minded, adaptive, and very optimistic as a person. My hobbies include gaming, playing football, building computers, coding and I love to travel a lot as well.
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