Nilasha Sircar
Assistant Manager - Customer Success
- Role
- Assistant Manager - Customer Sucess at Clean Harbors
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Nilasha Sircar
Results-driven Customer Success Manager with 12+ years of experience in Customer…
Experience
Assistant Manager - Customer Sucess
Oct 2023 — Present · Bengaluru, IN
Lead, motivate, and develop a team of customer service and sales agents handling inbound inquiriesDevelop and implement strategies to optimize customer experience across all communication channelsDrive sales performance through effective coaching and enablement, ensuring the team can successfully upsell, cross - sell, and meet sales targets across voice, email, and chat interactionsDevelop and implement strategies to optimize customer experience across all communication channelsManage and resolve complex customer issues or escalations that require immediate attention, ensuring that the team meets customer expectations and turns challenges into opportunitiesWork closely with other departments (such as operations, marketing, product, and IT) to ensure the alignment of service and sales strategies, resolve operational challenges, and improve the overall customer experience
Education
Fr. Agnels Multipurpose Jr. College, Navi Mumbai
Higher Secondary
2004 — 2006
Auxilium Convent School
High School
Indira Gandhi National Open University
Bachelor's degree
2011 — 2014
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.