Nilanjan Paul
Head, CRM in Isprava Vesta Pvt Ltd with 16+ years of experience with expertise in Customer Relations, Operations Management and Hospitality.
- Role
- Head of Customer Relationship Management at Isprava
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Nilanjan Paul
16+ years experience with expertise in Real Estate, Customer Relations, Operations…
Experience
Head of Customer Relationship Management
Mar 2021 — Present · Mumbai, IN
Education
Institute of Hotel Management, Hyderabad
Bachelor's degree
2004 — 2007
Prin. L.N. Wellingkar Institute Of Mgt. Develop
Master of Business Administration - MBA
2018 — 2020
Skills
- Hospitality Industry
- Revenue Analysis
- Hotel Management
- Property Management Systems
- Banquets
- Micros
- Rooms Division
- Hospitality Management
- Hospitality
- Resorts
- Hotels
- Tourism
- Training
- Opera
- Management
- Customer Service
- Guest Service Management
- Front Office
- Customer Satisfaction
- Banquet Operations
- Yield Management
- Pre-Opening
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