Nilanjan Mukherjee
Program Manager | Project Manager | Driving Automation, ML Enablement & Operational Excellence | Agile Delivery | Cross-Functional Leadership
- Role
- Program Manager at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Nilanjan Mukherjee
As a Program Manager with 4+ years of experience at Amazon, I specialize in driving automation, ML enablement, and large-scale program delivery across technology and operations. My approach combines data-driven execution with strong stakeholder alignment to deliver measurable impact and process excellence.I’ve led end-to-end ownership of Machine Learning and automation projects — from business requirement gathering to deployment — collaborating with global engineering, product, and operations teams. My focus is on translating business challenges into scalable, automated solutions that enhance efficiency, reduce operational risk, and improve user experience.Key strengths include:Program & Project Management (Agile, PMO, Governance, Risk Mitigation)Automation & ML Project ExecutionCross-Functional Collaboration & Stakeholder EngagementData Analytics & Performance Reporting (SQL, Excel, Quicksight)SOP Standardization & Continuous ImprovementPassionate about building scalable systems, optimizing processes, and delivering strategic business outcomes through technology and teamwork.Open to new opportunities in Program Management, Project Management, or Operations Strategy — across India or remote global roles.
Experience
Program Manager
May 2021 — Present · Hyderabad, IN
Driving automation, ML enablement, and process optimization initiatives across Amazon’s Product Support and Seller Experience programs. Responsible for end-to-end delivery of high-impact projects spanning product, engineering, and operations teams.Key Responsibilities & Achievements:Delivered ML-based automation programs: Led the end-to-end execution of an ML MVP model by aligning product, engineering, and operations teams—resulting in faster delivery cycles and improved seller experience.Cross-functional stakeholder management: Acted as the primary liaison between business and technical teams, translating complex operational issues into technical solutions and roadmap priorities.Agile delivery & sprint governance: Facilitated sprint planning, retrospectives, and stand-ups, ensuring on-time delivery of 100% sprint goals across multiple programs.Data-driven decisioning: Designed and maintained KPI dashboards and business reports using SQL, Excel, and Quicksight to enable leadership visibility and proactive issue resolution.Process improvement & SOP standardization: Drove a 25% improvement in process efficiency by implementing feedback loops, SOPs, and structured communication cadences.Team leadership & training: Scaled and trained distributed ML data annotation teams, reducing onboarding time by 30% while enhancing accuracy and data quality.Stakeholder engagement: Led “Open Office Hour” sessions to collect real-time seller and vendor feedback, converting insights into actionable engineering roadmap items.
Education
Institute of Engineering & Management, Kolkata
Bachelor of Technology - BTech, Electrical Engineering
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