Nilancholo Padhy
CERTIFIED GENESYS CLOUD CX PROFESSIONAL|GENESYS ENGAGE |CONTACT CENTER|NICE ENGAGE RECORDING SOLUTION |
- Role
- Senior Software Engineer at Servion Global Solutions
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Nilancholo Padhy
worked on Genesys pure engage Framework, Genesys application suit, deployments like GA installation and configuration layer installation. License service flex lm service deployment SDN and TDN license. Good at SIP server, Tlib events, URS,MCP, RM log reading and analyzing issue on live basis.worked on tools like GA,GAX,GCXI,GII,CME,SCI,CCPULSE,Speechminer.have knowledge on Historical reporting solution like Infomart, ETL.Expertise are in Genesys voice and ivr.Experty on Genesys Engage cloud, datatables, analytics, application flow changes,GAX, Buisiness hours changes in the flow,Agent group level changes,creation of virtual queues, platform administrator.
Experience
Senior Software Engineer
Jun 2023 — Present · IN
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