Nilaksan Santhakumaran
Shift Manager @McDonald's
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WORK HISTORY
Shift Manager @McDonald's
Barkingside, GB
Planned allocation of tasks and coordinated daily rotas for a team of 35 to deliver the company’s operational standard. • Managed, recorded and resolved customer complaints. • Partnered with other leaders within the business to ensure the smooth flow of communication between key departments in order to enhance levels of customer service.• Analysed, balanced and accurately recorded all daily business transactions to maximise cash flow and prepare P&L reports.
EDUCATION
Coventry University
BA Product Design Graduate, Industrial and Product Design
Beal Sixth Form
A Level; Maths, Biology And Graphics
Beal High School
GCSE
ABOUT NILAKSAN SANTHAKUMARAN
A self-motivated, highly trained and experienced professional with expertise as a leader and change agent in designing, developing and implementing large-scale IT healthcare systems and projects. Proven competency in analysing business processes, issues and risks; leading technical professionals; quality assurance and testing processes; and building partnership with client and management stakeholders. Well versed in coordinating personnel and resources to deliver per KPIs whilst driving efficiency of day to day operations.Technical Skills: Adobe Photoshop | Microsoft Office Suite | 3D Modelling | Sketching Rendering | Solidworks (CAD)
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