Niladri Goswami
Senior Seller Support Associate @ Amazon | Certified Business Analyst | SQL | Advance MS Excel | Generative AI | Power Bi |
- Role
- Seller Support Associate at Amazon
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Niladri Goswami
Amazonian || Experienced Support Associate || Skilled in mentoring, E-commerce, Communication and Partner Support.
Experience
Seller Support Associate
Nov 2021 — Present · Kolkata, IN
First point of contact for all Amazon Sellers (IN) reported issues with networking, Amazon provided hardware and applications. Responsible for providing technical support and resolving queries of the sellers coming through call and emails. Working on SIM ticketing tool on defined ITIL process. Participating in Team Meetings and suggesting opportunities for process improvement. Have knowledge of basic diagnostic techniques to identify problems, investigate causes and recommend solution to correct failure. Take ownership and follow up as mandate by process requirement. Escalate complex problems to next level. Maintain call and ticket hygiene by ensuring all the quality parameters and other performance metrics are met.
Education
Techno India University
Masters of Computer Application
2016 — 2019
Siliguri Institute of Technology
Bachelor of Computer Application
2013 — 2016
Skills
- Microsoft Word
- Public Speaking
- Leadership
- Management
- Microsoft Office
- Customer Service
- Research
- Powerpoint
- Microsoft Excel
- Project Management
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