Nilabhra Pal
Specialty Services Senior Specialist, FactSet
- Role
- Specialty Services Senior Specialist at FactSet
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Nilabhra Pal
An Electronics & Communication Engineer and currently pursuing MBA in Finance from an esteemed B-School from Pune. I am an enthusiastic, proactive and smart working person with good leadership, team handling and analytical problem-solving skills. I want to make a career in finance domain, to succeed in an environment of growth & excellence which provides me job satisfaction and self-development and help me achieve my personal as well as organizational goals.
Experience
Specialty Services Senior Specialist
Feb 2026 — Present · Hyderabad, IN
As a Specialty Services Senior Specialist, I drive client retention and success through both proactive and reactive relationship management, with a focus on complex, knowledge-intensive projects. I anticipate client needs, quickly prioritize and resolve issues, and deliver exceptional value that strengthens long-term partnerships. I also collaborate closely with RCS Customer Success and Managed Services Operations teams as a subject matter expert, mentor, and escalation point—empowering colleagues through knowledge sharing and training.Key Responsibilities- Deliver specialized client support, balancing both high-touch retention initiatives and timely resolution of complex client requests and challenges- Lead proactive outreach and relationship-building efforts to maintain satisfaction and preemptively address potential risk factors- Act as an escalation point, advisor, and trainer for RCS Customer Success and Managed Services Operations teams, fostering cross-team collaboration- Monitor and analyze industry trends, financial markets, and economic developments to inform strategy and ensure our services remain at the forefront of client needs- Develop and implement value-add strategies that differentiate FactSet within a competitive landscape.
Education
International School Of Management Studies, Pune (ISMS Pune)
Master of Business Administration - MBA, Finance
Narula Institute Of Technology
Bachelor of Technology - BTech, Electronics and communication engineering
Ramakrishna Vivekananda Mission Vidyabhawan
Higher Secondary, Science
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