Nilabh Rai
PMP, Prince 2 Agile Practitioner CertifiedBP Operations Manager @ Novartis
- Role
- Bp Operations Manager at Novartis
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Nilabh Rai
Experienced IT/Healthcare Professional with 13+ years of rich experience with a proven track record of supporting clients, leadership, stakeholders across large IT corporate organizations. Extensive experience in Operations, Transformation Services, Knowledge Management, Pre-sales and Service Delivery. An effective communicator with excellent relationship building & inter-personal skills.
Experience
Bp Operations Manager
May 2022 — Present · Hyderabad, IN
Support SLA management operations for Global Business Solutions as integral part of BP Operations team including activities such as SLA creation, amendments, query management• Prioritization of short and long term activities and lead in line with business expectations• Developing and maintaining reporting solutions for business insights• To continuously improve the SLA business processes by facilitating the strategy development and adopting best practices to align the process towards the Business Excellence Model in a fast paced growing organization• Be an advisor to the Leadership team on SLA framework, impact on business, financial and quality management programs• Enable data backed decisions and data driven business insights for Business Partners, Finance, Service Groups, and Business Excellence team• Lead & facilitate projects (individual or teams) that employ Lean/Six Sigma/CI, problem solving methodologies, with effective change management techniques, to deliver business results (improved client experience, quality, reliability, productivity and financial performance).• Responsible for overseeing both strategic and day to day perspectives of BP operations activities and business administration for SLA related operations. This may include hands-on SLA management, developing business insight reports, communicating with senior stakeholders and resolving priority SLA/ invoice related queries, maintaining progress updates across projects, prioritizations of day-to-day activities for BP Operations team, etc.
Education
St.Xavier's Bokaro
12, SCIENCE
1994 — 2006
Amity University
BBA, FINANCE
2007 — 2010
IBS Hyderabad
MBA, MARKETING AND BANKING
2010 — 2012
Skills
- Trade Finance
- Client Visits
- Relationship Management
- Pre-Sales
- Bpo
- Payments
- Business Process Outsourcing (Bpo)
- Offshore Operations
- Business Development
- Process Improvement
- Strategy
- Business Process Improvement
- Client Presentation
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