Nikunj Newaskar
Customer Success Manager | SMS Magic (@conversive) | MIT’25 | MBA(International Business) | BBA(International Business) |
- Role
- Customer Success Manager at SMS-Magic
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Nikunj Newaskar
Looking out for a company, who needs me.
Experience
Customer Success Manager
Jul 2025 — Present · Pune, IN
Building and maintaining strong relationships with clients by understanding their business goals and ensuring they achieve maximum value from SMS-Magic’s solutions.• A part of success process I.e onboarding, implementation, and product adoption to ensure a smooth customer journey and long-term retention.• Acting as a strategic partner to customers, identifying opportunities for optimization, upselling, and cross-selling based on business needs.• Coordinating with internal teams — product, sales, and support — to resolve issues, drive customer satisfaction, and enhance user experience.• Conducting regular business reviews, analyzing usage patterns, and presenting actionable insights to improve ROI for customers.• Ensuring high NPS, customer delight, and renewal rates through proactive communication and issue resolution.• Supporting customers in leveraging SMS-Magic to enhance their communication workflows, automation, and campaign effectiveness.
Education
Sir Parashurambhau College - India
Bachelor of Business Administration - BBA
2020 — 2023
MIT World Peace University
MBA IB
2023 — 2025
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.