Nikunj Kumar Tyagi
8+ yrs in configuring & optimizing Asterisk dialers, managing campaigns, data ops, telecom infra, compliance, training, & ensuring high-performance outbound operations with business continuity planning.
- Role
- Asst Manager - (IT and Dialer) at Agarwal Packers And Movers Ltd
- Location
- Meerut, UP, IN
- LinkedIn followers
- 500 followers
About Nikunj Kumar Tyagi
Experienced Senior Executive Information Technology with a demonstrated history of…
Experience
Asst Manager - (IT and Dialer)
Agarwal Packers And Movers Ltd
Jan 2025 — Present · Delhi, IN
8+ years of experience in configuring, managing, and optimizing Asterisk-based dialer systems (predictive, progressive, manual) to ensure seamless, high-performance outbound campaigns across multiple business verticals. Skilled in coordinating with cross-functional teams (Operations, Marketing, Compliance, IT) to align dialer performance with business goals.Proficient in monitoring real-time campaign metrics, adjusting pacing settings, and troubleshooting to maximize agent efficiency and contact rates. Expertise in data management including lead list segmentation, daily imports/exports, DNC scrubbing, and campaign configuration to maintain accuracy and compliance.Experienced in maintaining telecom infrastructure (PRI, SIP, GSM Gateways, DID lines) by coordinating with service providers for uninterrupted services. Strong background in compliance management, leading system audits, and ensuring adherence to GDPR, DNC, and TRAI regulations.Hands-on in administering user access, managing call recording systems, and creating reporting dashboards for performance tracking, QA, and training. Adept at providing technical support, training agents/team leads, and documenting SOPs for operational transparency.Collaborated with IT for backup strategies, server maintenance, and dialer upgrade rollouts. Designed and optimized campaigns with strategic filters and lead segmentation, improving call flow and agent productivity. Conducted audits, diagnosed dialer issues, and implemented contingency plans for business continuity. Analytical in reviewing trends, enhancing dialing strategies, and integrating agent feedback for continuous workflow improvements.
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