Nikunj Desai

Head of Service Delivery @Wipro

Mumbai, IN

Delivery management of accounts of Adani Group of Mumbai International Airport Ltd (MIAL), Navi Mumbai International Airport Ltd(NMIAL) and 6 Airports from a Delivery perspective and being a focal point for Wipro\'s delivery into a customer business unit/department. • Develop and maintain IT Infrastructure project management documents.• Service Delivery Heading team of 400+ Employees of Application, DC, Network, EUS, Asset, Quality etc.• Provide leadership in technology portfolio for enablement and innovation• Manage a portfolio of projects and operation to meet cost, scope, and schedule constraints• Develop KPI and SLAs in lieu of requirement of client• Develop policies for internal IT operations to drive attainment of SLAs• Define the enterprise architecture in conjunction with current and future requirements• Manage and support delivery of software and hardware operations and projects• Enable process efficiency through QSAT and Operation efficiency to achieve CSAT• Responsible for people processes in the account - employee attrition rate, people development and engagement • Identify and manage external/partner vendors in the delivery of contracted work• Responsible for managing an account Revenue(1.65 mn $),P&L, GM(42%) of account and deals with executive team(CXO’s) of the client organization. • Delivery Management includes quality compliance, resource economic utilization and customer satisfaction • Responsible for relationship building with Customer CXO’s, Project Managers and key stakeholders within the account and responsible for customer satisfaction

S.M.P.R.S.

High School, Science,Maths

SIKKIM MANIPAL UNIVERSITY

Master of Business Administration, Information Technology

University of Mumbai

Bachelor's degree, Electronics and Telecommunications

Indian Institute of Management, Kozhikode

Executive Management Development Programe - CXOs, Strategic Management - CXO

Manipal Academy of Higher Education

Master of Business Administration - MBA, Information Technology

University of Mumbai

B.E.(EXTC), Electronics and Telecommunications

Manipal Academy of Higher Education

Master’s Degree, Information Technology

L.T. College of Engineering, Mumbai University

Bachelor of Engineering, Telecommunications Engineering

IIMK MDP (Management Development Programme) -Indian Institute of Management Kozhikode

Executive Management Development Programe - CXOs, Strategic Management - CXO