Nikolas Thoman
Practice Manager, Contact Center
- Role
- Practice Manager, Contact Center at Presidio
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Nikolas Thoman
Contact center engineer, solution architect and technical team lead with a consistent record of successful system implementation, new product delivery, field trial management, peer mentoring and resolution of complex and critical customer issues.
Experience
Practice Manager, Contact Center
Jul 2014 — Present · Dallas-Fort Worth, TX, US
Handle technical escalations from senior engineers and system architects as the technical team leadDevelop standardized procedures to enhance the quality and consistency of contact center implementation projectsMentor contact center engineers on deployment best practicesPlus same roles and responsibilities as listed below for Sr. System Architect
Education
DeVry University
Bachelor of Science in Technical Management, leadership, accounting, ethics, economics, project managment
2006 — 2008
DeVry University
Associate of Applied Science in Electronics, AC/DC circuits, communications, control systems, microprocessors, assembly programming
1994 — 1996
Skills
- Cisco Certified
- Cisco Technologies
- Sip
- Cisco Systems Products
- Ccna
- Voice Over Ip (Voip)
- Troubleshooting
- Testing
- Unified Communications
- Maintenance & Repair
- Cisco Call Manager
- Security
- Ip
- Gateway
- Networking
- Software Documentation
- Contact Centers
- Session Initiation Protocol (Sip)
- Network Administration
- Voip
- Ccvp
- System Deployment
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