Nikhil Chhabra

About Nikhil Chhabra

A dynamic and experienced professional having 8.5 year of experience in multiple domain and team handling who give best to utilize skills and abilities to the fullest and love to work above and beyond the call of duty in an organization. Project Management, SIAM Support, Litigation Support, IT Management, Vendor Management, Operations Management, Developing and Mentoring, Team Leadership, Process and Workflow Improvement, Customer Relationship Management

Experience

1. Lead IT Service Operations Specialist

   UKG

   Feb 2022 — Present · Noida, IN

   Implemented Cloud ITSM and Organizational solutions, driving streamlined integration of processes, operation & technology for efficient delivery of business solutions. Fostered a culture of continuous improvement, ensuring ongoing infrastructure optimization within the organization. • As Change Management Manager orchestrated the Change Advisory Board (CAB) meetings by developing the agenda (FSC Report), presenting changes, and securing approvals; reduced system downtime by 25% and increased customer satisfaction scores by 10%. • Achieved expertise in incident management as incident commander, overseeing, escalation and leading numerous incident bridges, documenting incidents with high accuracy, reporting and maintaining effective communication with stakeholders, resulting in a 30% reduction in incident resolution time. • Proven proficiency in problem management, trend analysis, actively leading PMRB calls, assigning action owners, reporting, and driving successful root cause analysis (RCA) initiatives. • Analytics tools like salesforce, JIRA & Service-Now are part of day-to-day activity.

Education

• Amity Education Group

  Master of Business Administration (MBA), Information Technology

  2015 — 2017

• Punjab Technical University

  Bachelor of Technology (B.Tech.), Information Technology, A

  2010 — 2014