Nikhil Thakur
Microsoft Power BI || Data Visualization || Microsoft Azure || Microsoft SQL Server || Quality analyst || B2B, B2C || B2B Marketing || Email Marketing || CD || CDQA ||
- Role
- Campaign Coordinator at Facile Services Pvt Ltd
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Nikhil Thakur
Have a strong background in Quality Assurance Analyst with 5+ years of experience in the B2B and B2C industry. My skills include B2B lead audit, managing campaign deliveries, maintaining client updates, and ensuring 100% qualified deliverables. I have a track record of analyzing data for the root cause, providing feedback, coaching agents to improve performance, and preparing daily/weekly/monthly reports. My experience includes handling customer interactions, managing data entry, and maintaining customer logs and bookkeeping spreadsheets. I am committed to ensuring the highest quality standards in all aspects of B2B and B2C operations.I have good Knowledge in Excel, Power Point presentation. Should know short cut key, high speed over keyboard, advance V-lookup, H-Lookup, Slicer, Pivot, Linking sheet etc. Added Advantage if processing knowledge of MACROS, MS-Share-point, Power BI or VB
Experience
Campaign Coordinator
Jun 2025 — Present · Pune, IN
Manage campaign deliveries and oversee new campaign launches, ensuring timely execution and client satisfaction.• Coordinate with cross-functional teams including email marketing, operations, sales ops, quality, and delivery to ensure smooth project completion.• Handle client escalations, update specifications, and resolve rejects to maintain service excellence.• Maintain accurate client updates and documentation throughout the project lifecycle.• Monitor delivery timelines and ensure adherence to SLAs and quality standards.• Provide support for international clients, including handling multiple currencies and regional requirements.• Manage campaign deliveries and oversee new campaign launches, ensuring timely execution and client satisfaction.• Coordinate with cross-functional teams including email marketing, operations, sales ops, quality, and delivery to ensure smooth project completion.• Utilized tools such as MS Dynamics 365 AX, Power BI, and internal portals for reporting and data analysis.• Utilize ERP tools to maintain smooth business process.•Ensure timely first delivery, final delivery within given timelines.•Handling BANT, HQL, TM, Digital Campaigns on various client codes.
Education
Yashwantrao Chavan Maharashtra Open University
Bachelor of Commerce - BCom, Accounting and Business/Management
2018 — 2021
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