Nikki Read
Product Designer | Transforming Health Tech Solutions | Creating Impact and Revenue through Design
- Role
- Product Designer at WebPT
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Nikki Read
Product Designer | B2B SaaS | Health techI\'m passionate about efficiency. I focus on cutting through complexity to build products that actually work for people. By getting into the user\'s mindset and testing real-world scenarios, I transform tricky problems into practical solutions.
Experience
Product Designer
Jun 2022 — Present · Denver, CO, US
B2B SaaS health tech company improving speed of documentation and reimbursement from small business to enterprise health companies.•Development of online payments system utilizing collaborative approach to complex platform problem-solving with Product Owners, Managers, and Engineering.Result: Increased payment collection to clinics by up to 48%/month.•Executed greenfield design projects such as Patient Portal through early communication and story mapping, and defining requirements with stakeholder alignment. Result: Design usability tested and refinement ready 7 months earlier than anticipated.•Advocated for and led generative research spike; conducting user testing and user interviews to discover unmet client needs with creation of personas, user experience maps and flows, and use case scenarios.Result: Alignment of product team on user’s top tasks; presentation and communication with C-Suite to influence company & UX strategy.•Responsible for synchronizing multiple products to one cohesive system, including one user management system and one design system, while addressing WCAG AA standards, A11Y, and accessibility needs.Result: Updates of vetting process for components in design system with collaboration between Design, QA, and Engineering; successful rollout of Single Sign On.
Education
CareerFoundry
Certificate in UX Design, UX
Marquette University
Bachelor of Science (B.S.), Athletic Training/Trainer
Marquette University
Doctor of Physical Therapy, Physical Therapy/Therapist
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