Nikos Ioannou
Director of Product Management Customer Success @ Intuit | AI Digital Transformation
- Role
- Director of Product Management Customer Success - Ai Digital Experiences at Intuit
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Nikos Ioannou
A product and technology executive with proven track record of progressively responsible positions in leading platform and product organizations and building products that people love. Strong communication, solid technical background and problem-solving skills as well as demonstrated team growth and leadership ability under intense corporate change. Focused on delivery of high quality results with a verifiable record of exceeding expectations, while ensuring attention to detail in driving tactical goals as well a broader corporate vision.
Experience
Director of Product Management Customer Success - Ai Digital Experiences
Nov 2019 — Present · San Diego, CA, US
Leading the AI Digital Customer Success organization (100+) across the globe for all Intuit Global Business Services offerings, enabling over 750M self-help unique interactions with 73% self help resolution along with 25M connections to experts when and where is needed the most.Responsible for shaping the Digital Help strategy. setting priorities and roadmaps and driving execution for Intuit\'s help experiences across US, Canada, UK and Australia offerings. Core Digital channels include: Digital Assistant (chatbot), Search experiences, Support site, Community, Social channels and phone experiences for Intuit customers
Education
San Diego State University
Master of Science - MS, Mechanical Engineering
1996 — 2000
San Diego State University
Bachelor of Science - BS, Mechanical Engineering
Skills
- Analytics
- Program Management
- Applications Delivery
- Customer Relations
- Relationship Management
- Saas
- Software Development
- Scrum
- Start-Ups
- Team Leadership
- Sdlc
- Integration
- Project Portfolio Management
- Agile Project Management
- Product Management
- Project Management
- Software Project Management
- Requirements Analysis
- Cloud Computing
- Crm
- Salesforce.com
- Product Marketing
- Vendor Management
- Project Planning
- Software Development Life Cycle (Sdlc)
- Business Intelligence
- Customer Relationship Management (Crm)
- Leadership
- Quality Assurance
- Product Development
- Customer Service
- Enterprise Software
- Enterprise Architecture
- Cross-Functional Team Leadership
- Software Engineering
- Web Development
- Business Analysis
- Agile Methodologies
- Management
- Agile
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