Nikos Koukouvitakis
Lead - Customer Success @Freshworks
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WORK HISTORY
Lead - Customer Success @Freshworks
City Of London, GB
EDUCATION
University of Hull
MEng, Mechanical Engineering
ABOUT NIKOS KOUKOUVITAKIS
A seasoned Strategic Customer Success Manager with over 10 years of experience delivering impactful results for global enterprise clients across software and hardware technologies in maritime, trade, finance, and defence. Known for cultivating trusted relationships with Fortune 50 organisations for driving adoption, retention, and commercial growth through strategic customer success planning. Brings an operationally and commercially minded approach, with a strong track record in building success frameworks, solving business-critical challenges, and aligning complex SaaS and hardware solutions with customer objectives.Enjoys creating playbooks from the ground up, solving strategic challenges for enterprise clients, and working cross-functionally to deliver measurable impact—particularly in applying AI and automation to enhance efficiency and value realisation. Looking for a senior role that offers challenge, ownership, and the opportunity to lead and empower Customer Success teams while driving innovation through AI-driven approaches to customer engagement and success.
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