Nikoletta Karamouzi Reynolds
Area Manager of Customer Care @Lennar
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WORK HISTORY
Area Manager of Customer Care @Lennar
Palm Beach, FL, US
Supervise, coordinate, and manage daily operations of Customer Care team, including, but not limited to scheduling, quality control, trade partner management and effective material control. Mentor, train and supervise Customer Care Representative (CCR) while monitoring adherence to Company policies/procedures. Primary Duties and Responsibilities Manage and direct CCR’s in all aspects of customer relations and service for multiple communities. Supervise trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer care.Provide trade partner feedback to the Director of Construction & Director of Customer Care concerning the trade partner’s timeliness and attention to detail Promote, facilitate, and foster customer and trade partner relations Provide initial and ongoing training to construction team, sales team, and customer relations team regarding warranty issues Meet established Regional/Divisional goals while demonstrating accuracy and thoroughness to ensure quality of work Work closely with their customer relations team, construction, and sales to ensure open communication on all matters; develop a strong environment conducive to proactive resolution of issues and strong commitment to producing a quality result Conduct field meetings with trade partners, construction staff and sales staff as neededManage departmental performance against agreed targets and budgets, and within policies and standards Hire, interview, and provide ongoing training for CCR’s Manage performance including conducting periodic performance reviews, corrective actions, promotions, and separations Review and respond to Qualtrics customer satisfaction surveys Identify aspiring, zealous, well-informed Associates for promotion Education and Experience Ability to read and interpret blueprints
EDUCATION
2nd Lyceum - Halandri
Graduated
Diploma in Spanish Language
Initial
Scuola Superiore per Mediatori Linguistici di Perugia
Diploma in Italian Language
University of Cambridge - International Examinations
Proficiency in English
SKILLS
ABOUT NIKOLETTA KARAMOUZI REYNOLDS
Exceptionally proficient in managing the day to day scheduling and case management, with a special focus on timely follow-up, providing customer care and solutions to challenges. Works efficiently with all levels of management and staff in a fast paced environment. Demonstrated proficiency using Salesforce, MS Office and QuickBooks. Languages: English, Spanish, Italian and Greek (native speaker).
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