Nikoleta Guljelmovic
Senior Product Operations Manager @NTT DATA, Inc.
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WORK HISTORY
Senior Product Operations Manager @NTT DATA, Inc.
Montpellier, FR
Product Operations Manager, part of Managed Services Product Team, ensuring that each touch point across the customer journey is engaging, efficient and effective. Main tasks-> In charge of designing & improving internal and external customer experience while working on both new product launches and continuous improvement of existing processes within internal teams-> Collaborating closely with CTIO and Product Managers, act as a go-to person for regional stakeholders and be in charge of quality of processes, UATs, training and documentation that are available to respective CX personas
EDUCATION
University of Zagreb / Sveučilište u Zagrebu
Master's degree, Italian and French language and litterature
Université de Montpellier Paul-Valéry
Master's degree, LEA: Negotiations in international projects
SKILLS
ABOUT NIKOLETA GULJELMOVIC
Reliable multilingual professional with an educational background in business and foreign languages as well as professional expertise in training, project & change management and customer experience management.Focused, goal oriented team player with international experience and strong interpersonal and presentation skills. Demonstrated ability to adapt in new situations and different multi-cultural environments.
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