Nikole B.

About Nikole B.

I\'m a Senior Business Analyst with 15+ years of experience at the intersection of financial systems, enterprise ERP platforms, and cross-functional delivery.My work centers on translating complex, evolving business needs into clear system requirements — particularly for integrations between order management, billing, revenue, and accounting platforms. I\'ve owned end-to-end analysis for financial system integrations, validated data flows and business rules, and ensured that downstream billing and revenue processes are accurate, compliant, and efficient.At CAVA, I lead analysis for 13 financial applications, manage integration health across multiple SaaS platforms, and serve as the primary liaison between Finance, Technology, and third-party vendors. Within 18 months, I reduced dependency on external ERP consultants by over 50% and earned CFO recognition for measurably improving period-end close efficiency.Earlier in my career at US Bank, I drove requirements and change management for a complex correspondent mortgage ERP — cutting production support ticket resolution from two weeks to under 48 hours and redesigning financial data processes that eliminated hours of QA downtime per cycle.I thrive in ambiguous, fast-moving environments where requirements are still forming. I bring structure, stakeholder alignment, and analytical rigor to problems that others find hard to define — and I stay close to the data to make sure delivered solutions actually work.Core strengths: integration requirements & data mapping · financial & billing system analysis · UAT & financial data validation · stakeholder facilitation · process optimization · Agile/Waterfall deliveryTools: Oracle NetSuite · SAP · Jira · Confluence · SharePoint · Microsoft Office Suite

Experience

1. Senior Technical Analyst

   CAVA

   Apr 2021 — Present

   Serve as primary system administrator and SME for 13 financial applications including Oracle and SAP products, owning configuration, user access, integration health, and post-production support.• Reduced external consulting costs by 50%+ by building deep internal expertise in ERP configuration and troubleshooting — eliminating third-party dependency for the majority of business requests within 18 months.• Earned CFO recognition for implementing process improvements that measurably accelerated period-end close turnaround times within the first year and a half.• Led end-to-end requirements gathering, testing, and implementation for an integration between two ERP systems, ensuring accurate and reliable data transfer between platforms.• Govern integration health across multiple systems — evaluating every update and upgrade for downstream risk, executing regression and UAT testing, and coordinating vendor and business line sign-off before production deployment.• Act as SOX control owner for multiple financial and development applications, ensuring systems meet compliance standards and audit requirements.• Serve as trusted liaison across Accounting, Finance, Real Estate & Development, Human Resources, and more — translating business needs into system solutions and maintaining strong relationships with technical resources and third-party vendors.• Build and maintain shared documentation covering system design, data mapping, configuration logic, and troubleshooting procedures — ensuring organizational visibility and continuity across all supported platforms.

Education

• Southeast Missouri State University

  Bachelor, Liberal Arts; an emphasis in English Literature, 2005

  2001 — 2005

• St.Dominic High School

  Diploma, General Studies

  1998 — 2001