Nikolas Cortez
Cloud Support / Systems Engineer | Linux, Networking, Incident Response, and Production Operations | Navy Veteran | MSSA Alumni
- Role
- Service Operations Engineer at Oracle
- Location
- Everett, WA, US
- LinkedIn followers
- 500 followers
About Nikolas Cortez
IT professional with broad, hands-on experience supporting cloud and on-prem environments across operations, systems administration, networking, and security. Recognized for being a flexible, dependable contributor who can step into unfamiliar systems, diagnose issues quickly, and keep services running. Strong collaborator who bridges gaps between teams and tools while maintaining a focus on stability, performance, and operational excellence.
Experience
Service Operations Engineer
Jun 2022 — Present · Seattle, WA, US
Responsible for the operation of production environments, including systems and databases, supporting critical business operations- Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status- Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances- Provide on-call support, on a rotating basis.
Education
University of Maryland Global Campus
Bachelor of Science - BS, Computer Networks and Cybersecurity
2021 — 2028
Portland Community College
GED
2011 — 2012
Saint Martin's University
Certificate in Computer Science, Computer Science
2021 — 2021
Saint Martin's University
Microsoft Software & Systems Academy, Computer Science
2021 — 2021
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