Nikolas Richards
Client Success Manager @StackAdapt
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WORK HISTORY
Client Success Manager @StackAdapt
Lead strategic client engagements by conducting in-depth discovery sessions to uncover business objectives, define success metrics, and translate marketing goals into data-driven programmatic advertising strategies. • Manage and grow a portfolio of 30+ client accounts, delivering detailed performance reporting, optimization strategies, and forward-looking recommendations that drive sustained campaign improvements and long-term client retention. • Consistently exceed performance expectations, achieving 125% average quota attainment through a combination of proactive account expansion, strategic upselling, and continuous performance optimization. • Successfully manage programmatic campaigns totaling over $50M.
EDUCATION
Toronto Metropolitan University
Bachelor of Business Administration - BBA, Marketing
ABOUT NIKOLAS RICHARDS
I am a data-driven marketing and client success professional with progressive experience in digital advertising, programmatic strategy, and performance marketing across diverse industries. Recognized for demonstrating a natural aptitude for translating complex data into actionable insights, as well as for building high-impact advertising strategies that drive measurable growth, I have a verifiable history of contributing directly to revenue expansion and campaign performance improvement throughout my career. Professional focal points include consultative sales & client strategy, campaign management, programmatic & paid media strategy, cross-channel marketing execution, account management, conversion optimization, campaign reporting, and relationship building. Currently, I am a Client Success Manager with StackAdapt. Under my leadership, I partner with clients to uncover business objectives and develop data-driven programmatic advertising strategies that drive measurable growth and long-term value. I also manage a portfolio of 30+ client accounts, delivering performance insights, optimization strategies, and forward-looking recommendations that consistently improve campaign outcomes and strengthen client relationships. In addition, I work closely with cross-functional teams to ensure seamless campaign execution, accurate performance tracking, and alignment with evolving business goals.Colleagues describe me as a strategic, analytical, and collaborative professional who can be relied on to deliver data-backed solutions that drive meaningful business impact in fast-paced, results-oriented environments.I am interested in connecting with professionals in digital marketing, advertising, and client strategy, as well as former colleagues and industry peers. Feel free to reach out if you’d like to connect or discuss opportunities.
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