Nikola Ivosevic

Customer Service Associate @Jimmy John's

Bolingbrook, IL, US

Prepared sandwiches efficiently while maintaining quality and adhering to food safety standards• Provided prompt and knowledgeable responses to customer inquiries about menu items, ingredients, and promotions (including 25 different sandwiches)• Managed cash transactions, processed payments accurately, and maintained a balanced cash drawer• Handled high call volumes efficiently, taking orders and answering questions to reduce wait times• Assisted in tracking inventory levels and restocking essential ingredients to prevent shortages• Suggested add-ons and promotions to customers, increasing sales and enhancing the dining experience

Illinois State University

Bachelors of Science , Finance