Nikola Tomic
Itsm Expert, Configuration Asset Capacity Management @Entain
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WORK HISTORY
Itsm Expert, Configuration Asset Capacity Management @Entain
Vienna, AT
Driving IT Efficiency: Built and managed a robust ServiceNow CMDB, ensuring accurate and up-to-date configuration information- Optimizing IT Operations: Integrated key systems and tools to streamline CI data management and improve overall IT efficiency- Fostering Cross-Functional Collaboration: Worked closely with technology teams to define CI attributes, responsibilities, and lifecycle processes- Enhancing Capacity Planning: Established effective capacity management practices, collaborating with cross-functional teams to optimize resource utilization- Delivering Data-Driven Insights: Developed and monitored key performance indicators (KPIs) to provide valuable insights into IT operations- Championing Process Improvement: Continuously improved Configuration, Asset, and Capacity Management processes, ensuring adherence to best practices and industry standards
EDUCATION
2002-2005 The advanced School of Electrical Engineering Belgrade
Specializing, Computer Technology
Technical School
High School Diploma, Electrical Engineering
SKILLS
ABOUT NIKOLA TOMIC
Results-oriented IT professional with 18 years of experience in different areas such as Release Management, Team Leadership, E-Banking and ServiceNow CMDB. Proven ability to lead high-performing teams, optimize IT processes, and deliver exceptional B2B support to global clients. Skilled in PowerShell, SQL, ServiceNow. Passionate about leveraging technology to drive business growth and innovation.
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