Nikol Barikos

About Nikol Barikos

With nearly 20 years of experience in the financial services and technology sectors, I serve as Group Head of Global Customer Success at LSEG, leading a global organization of more than 600 professionals dedicated to driving sustainable revenue retention and growth for customers across the Americas, EMEA, and APAC.Within my remit, I lead our Customer Success professionals, who partner closely with our customers to deliver measurable value, strengthen product adoption and usage, and help them achieve their business outcomes with our industry expertise. I also oversee our at-scale digital customer experience strategy including our e-commerce platform, digital journey teams and LSEG Academy - bringing together human expertise and technology to deliver a unified, data-powered customer experience.My team’s focus is on deep customer relationships and value creation—ensuring LSEG’s multi-billion-dollar divisions consistently deliver impact and drive loyalty. We design and execute strategies that accelerate customer success, optimize retention, and unlock new sources of growth.Throughout my nearly two-decade career, I’ve held diverse leadership roles spanning sales, product, commercial strategy, and customer success; each centered on transformation, innovation, and operational excellence. I’m passionate about leading with purpose, empowering high-performing teams, and building a culture grounded in learning, experimentation, and inclusivity.Outside of work, I’m an avid reader and runner, and I love traveling the world with my partner. I call Brooklyn, NY home, where I live with our four-year-old pup, Frankie.

Experience

1. Group Head of Sales, Americas Region (Interim)

   LSEG

   Jul 2025 — Present · NY, US

   Leading the region’s Account Management function and revenue delivery during a period of leadership transition and growth acceleration. Key Metrics: ASV, Revenue, Sales, Retention Rate, NPS.

Education

• NYU Stern School of Business

  Master of Business Administration (MBA), Finance, Management

  2016 — 2018

• Moravian University

  B.A, Management & Political Science

  2002 — 2006

Skills

• Sales
• Sales Operations
• Customer Retention
• Project Planning
• Enterprise Software
• Sales Management
• Business Analysis
• Strategy
• Financial Services
• Crm
• Thomson Reuters Eikon
• Project Management
• Business Relationship Management
• Relationship Management
• Fixed Income
• Financial Markets
• Leadership
• Training
• Software Development
• Talent Management
• Strategic Sales Plans
• Salesforce.com
• Asset Management
• Equities
• Account Management
• Market Data
• Customer Relationship Management (Crm)