Nikkole Shamsuddin
CCO @Vanilla | Delivering world-class customer experience thru technology and innovation.
- Role
- Chief Customer Officer at Vanilla
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Nikkole Shamsuddin
Results-driven leader, experienced at building business, ops and services programs and teams from local to global, providing results to tech and customer-focused companies. Proven track record of leading large teams of skilled specialists with customer experience, development and implementation initiatives. Charismatic communicator dedicated to enhancing productive work environments and facilitating teamwork.
Experience
Chief Customer Officer
May 2023 — Present · Seattle, WA, US
Our vision at Vanilla is to help everyone create a meaningful legacy. We build powerful tools that enable financial advisors and planners to collaborate with their clients on the most intimate aspects of estate planning—empowering them to make the most of their life’s work.As Chief Customer Officer, my mission is to provide the best customer experience in the industry, ensuring that every advisor using Vanilla has the insights, support, and tools they need to serve their clients with confidence. We are committed to delivering a seamless, intuitive experience that drives real value—helping advisors deepen client relationships, uncover new opportunities, and bring estate planning to the forefront of wealth management.At Vanilla, we believe that exceptional customer experience is more than just support—it’s about partnership, innovation, and enabling advisors to do their best work.
Education
University of Washington
B.S., Chemical Engineering, Chemical Engineering
Skills
- Product Management
- Pmo
- IT Service Management
- Collaborative Problem Solving
- Integration
- Change Management
- Project Portfolio Management
- Leadership
- Business Process Improvement
- Go-to-Market Strategy
- Management Consulting
- Microsoft Technologies
- Start-Ups
- Service Delivery
- Saas
- Business Analysis
- Operations Management
- Team Leadership
- Outsourcing
- Requirements Analysis
- Cloud Computing
- Innovation Management
- Strategy
- Consulting
- Enterprise Software
- Enterprise Architecture
- Business Process
- Business Process Re-Engineering
- Strategic Planning
- IT Management
- Management
- Business Intelligence
- Cross-Functional Team Leadership
- Process Improvement
- Software Project Management
- Vendor Management
- Project Management
- Strategic Partnerships
- Business Development
- Business Transformation
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