Nikki White

Experience

1. Sr Account Manager

   Akkodis

   Oct 2020 — Present

   Manage MSP/VMS programs, ensuring successful delivery of services to client accounts by collaborating closely with clients, MSP partners, and internal teams.• Manage day-to-day operations of programs, ensuring high levels of client satisfaction and efficient service delivery.• Work with cross-functional teams to optimize the client experience, driving business growth by aligning solutions with client needs.• Provide strategic direction, leadership, and training for a team of remote and onsite colleagues, ensuring high-quality service delivery and operational excellence.• Cultivate strong relationships with key stakeholders, ensuring alignment with contractual obligations and driving continuous improvement initiatives.• Lead internal quarterly business reviews (QBRs) with clients and internal stakeholders to track performance, identify opportunities for growth, and refine service strategies.MSP Account Executive• Managed relationships with MSPs and clients to drive revenue growth and optimize program performance.• Supported vendor management initiatives, working closely with recruitment teams to ensure compliance with client specifications and timelines.• Partnered with offshore teams to prioritize job requisition coverage and maintain service level agreements.Customer Success Program Manager• Managed program continuity and engagement for client training initiatives, ensuring all program requirements were met and exceeded.• Tracked P&L, cost analysis, and executive-level reporting to ensure program health and alignment with client objectives.• Collaborated with key stakeholders to ensure program success, identify improvement areas, and implement solutions for continuous growth.Business Development Manager• Led the development and execution of sales strategies for technology accounts, fostering long-term client relationships.

Skills

• Quality Assurance
• Wireless
• Service Delivery
• Team Leadership
• Computer Network Operations
• Technical Recruiting
• Software Documentation
• Project Management
• Training
• Program Management
• Call Centers
• Telephony
• Vendor Management
• Human Resources
• Network Design
• Ms Project
• Pmo
• Pmp
• System Deployment
• Budgets
• Recruiting
• Cross-Functional Team Leadership
• Engineering
• Networking
• Network Operations
• Resource Management
• Management
• Cellular Communications
• Process Improvement
• Data Center
• Telecommunications
• Payroll
• Project Planning