Nikkitta Tony
Unit Manager at Mphasis
- Role
- Unit Manager at Mphasis
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nikkitta Tony
Results-driven Operations and Service Delivery Manager with 6+ years of progressive…
Experience
Unit Manager
Feb 2023 — Present · Bengaluru, IN
Provide leadership, guidance, and direction to the service desk team members. This includes setting performance expectations, conducting regular performance evaluations, and mentoring team members to enhance their skills and capabilities.*Continuously monitor service desk performance metrics and identify opportunities for improvement. Implement measures to enhance service quality, efficiency, and customer satisfaction.*Ensure that service desk operations comply with organizational policies, procedures, and industry best practices, including security and compliance requirements.
Education
Asian College of Teachers- Corporate
Diploma, TESOL
2019 — 2019
Indira Gandhi National Open University
Certification , Teaching of English as a Second Language
Kendriya Vidyalaya
High School Diploma, Accountancy, Business Studies, Economics, Statistics, English
2002 — 2014
St. Agnes College, Mangalore-575002
Master's degree, English Language and Literature, General
2017 — 2019
Stella Maris College
Bachelor's degree, English Literature (British and Commonwealth)
2014 — 2017
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.