Nikki Marshall

WORK HISTORY

EDUCATION

SKILLS

ABOUT NIKKI MARSHALL

With decades of IT experience, I have worked in both bureaucratic and start-up corporate environments – servicing the IT needs of organizations. Combining my IT expertise and a proven ability to facilitate collaboration, I have helped align business needs with IT solutions to drive efficiency across an organization. Professional achievements include:* 20+ years in IT service, implementation, and advisory roles * Leading large-scale IT deployments in bureaucratic environments * Cultivating strong team cohesion and foster service-oriented mind-set * Certifications in AWS CCP (Amazon Web Services Certified Cloud Practitioner), SSCP (Systems Security Certified Professional), and CAPM (Certified Associate in Project Management) Throughout my career, I have received recognition for exceptional interpersonal skills, advocating technical and complex issues clearly and concisely for senior leaders and non-technnical audiences. I possess extensive cultural sensitivity and enjoy working in large diverse organizations, leading the utmost care for confidentiality, security, and functionality. As a trusted advisor in my most recent role, I was recruited onto elite boards and teams:* Software Approval Board (CNA-Q, 2013 – 2020)* Change Advisory Board (CNA-Q, 2018 – 2020)* Critical Software Updates Board (CNA-Q, 2018 – 2019)* Security Awareness Team (CNA-Q, 2013 – 2019) And, delivered various presentations:* Helpdesk Software Implementation (2019)* Customer Service (2018 & 2019)* Network & Security (2016)* Thank You for calling the Helpdesk (2014)* Eek! It’s a Mouse! Fixing Common IT Problems (2013) Recently return to Canada after living and working aboard for 10 years, I am excited to join a growing organization to help develop tactical and innovative IT solutions. If you are seeking an IT professional with IT expertise, a solution-focus, and collaborative nature, please feel free to reach out.